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Job Details
Requisition Number
17-0620
Post Date
11/30/2017
Title
Division Quality Manager
Organization
Baldwin - Kearney Exempt
City
Kearney
Description
POSITION SUMMARY:
Is responsible for directing company wide program of total quality management using recognized standards (ISO 9000, TS 16949) as a basis for system performance, and direct the activities for technical customer service provided by the Service Engineering department.
CORE DUTIES AND RESPONSIBILITIES:
1. Represents management in efforts toward quality certification implementation and maintenance.
2. Directs the implementation, operation, maintenance, and improvements of quality systems to meet the requirements chosen by the company.
3. Interfaces with manufacturing, engineering, and sales functions to ensure customer-oriented quality focus.
4. Integrates quality considerations into the business planning process to support corporate objectives.
5. Maintains awareness of current issues, trends, and industry standards in quality management through professional organizations such as ASQC, on-the-job training, and other education.
6. Promotes the company’s leadership position in product and service quality and customer satisfaction.
7. Interacts frequently with customers to ensure products and services meet the highest requirements, and customer requirements and expectations are conveyed throughout the internal organization.
8. Directs the activities of the Service Engineering department to address customer complaints and service issues.
9. Communicates customer product/service concerns to senior staff.
10. Maintains up-to-date awareness of filters applications and trends.
11. Represents company position in claims and suits that require claim/legal action.
12. Prepares technical literature regarding products.
13. Provides technical support for customer visits, sales calls, etc.
14. Implements processes to improve work flow and ability of department to address customer requests.
15. Participates in trade organizations such as Filter Manufacturers Council, The Maintenance Council, etc.
16. Prepares and submits operating budget and controls department to operate within approved budget.
17. Is responsible for the proper application of established department employee relations, policies, wage and salary adjustments, administration policies, and safety and health regulations.
18. Is responsible for quality and safety of own work and compliance of all company procedures and policies.
Requirements
POSITION REQUIREMENTS:
Required: Bachelor’s degree in engineering or related technical field with three or more years experience in quality management and/or technical customer services.
Preferred: Bachelor’s degree in engineering with some business experience or formal education in business administration. Approximately ten years experience with five years experience in company procedures, policies, product line, manufacturing, sales, and industry activities.
Baldwin Filters is an Equal Opportunity Employer. M/F/V/D.
We are an EEO employer for Minorities, Females, Disabled Persons & Protected Veterans.
Please view Equal Employment Opportunity Posters provided by OFCCP
here
.
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