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Job Details

Requisition Number 17-0647
Post Date 12/14/2017
Title Customer Services Representative-OEM
Organization Baldwin - Kearney Hourly
City Kearney
Responsible for order entry, shipping, field support, and service through telemarketing and written communication to assigned accounts
Some of the duties for this position include:

• Receives and processes new orders, revises due dates, and releases for shipment.
• Maintains and updates monthly departmental reports.
• Periodically audits before and after sales to OEM accounts. Ensures that continuing contacts are made and proper sales service support is provided.
• Supports OE/PB Account Managers with internal duties as required.
• Responds to customer inquiries regarding billing and shipping errors, backorders, and other service-related concerns.
• Advises management of any breakdown in communication, loss of sales, contact, or service, and assures that corrective action is taken.
• Responds on a timely basis to customer phone inquiries regarding products, pricing, backorders, competitive programs, credit, and freight
• Processes all additional documentation including letters of credit, freight forwarding, cash against documentation, insurance, and customer file maintenance.
• Completes special paperwork required for special customers order processing and creates and maintains files for special accounts.
• Demonstrates professional phone communications and interpersonal skills.
• Is responsible for monitoring outstanding old shipping tickets and determining how to pursue.
• Ability to use the internet as needed to support customer service functions on unique customer web applications.
• Is responsible for quality and safety of own work and compliance of all company procedures and policies.
Requirements Required: High school education.

Preferred: Associate’s degree in business administration or marketing with two or more years experience interacting with customers.

Baldwin Filters is an Equal Opportunity Employer. M/F/V/D.
  • We are an EEO employer for Minorities, Females, Disabled Persons & Protected Veterans.
  • Please view Equal Employment Opportunity Posters provided by OFCCP here.
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