Job Details

Requisition Number 16-0386
Post Date 6/27/2016
Title Educational Consultant, GradPoint Training & Support
City Home-based
Description

Company Summary:
Connections Education is a leading provider of high-quality, highly accountable virtual education solutions for students in grades K–12.  Since 2001, the company’s Connections Academy has delivered individualized learning to students through virtual public schools. In the 2015-16 school year, Connections Academy supports 30 virtual public schools in 26 states – serving more than 60,000 students. Connections Education delivers blended (online and on-site) learning in select states via Nexus Academy schools, while students worldwide seeking a private online school can attend International Connections Academy. The Connections Learning by Pearson division meets the needs of schools, school districts, and other institutions looking to develop and enhance their online learning programs. Connections Learning by Pearson delivers a full range of targeted digital learning solutions to the K–12 education community including online courses, a program for homebound students, a digital learning platform, and private and public online schools. Connections Education is based in Baltimore, Maryland and was named a 2015 “Top Workplace” by the Baltimore Sun for third consecutive year. Regularly recognized for its outstanding curriculum and leadership, Connections Education is committed to expanding quality education through technology, and helping students achieve both academic and personal success. Connections Education is part of the global education company, Pearson.


Position Summary:

Working remotely from a home office, the Educational Consultant, GradPoint Training & Support serves the Academic Training and Support Services Team by providing exceptional training, support, and customer service to GradPoint customers, who include school- and district-based teachers, administrators, and instructional-technology staff. [GradPoint is an online and blended learning platform that delivers rigorous standards-based curriculum, assessments, student data, and reports that provides teachers and students with ownership over their education]. Working closely with other GradPoint Educational Consultants, it is essential that the Education Consultant provide clear, consistent, professional, and complete verbal and written communications to inform GradPoint customers. Verbal communication includes telephone discussions with the GradPoint customer prior to and following training delivery as well as on-site training delivery. Written communications include introductory and follow-up emails and training resources (e.g., guides, activities, etc.).  The Educational Consultant works collaboratively with members of the Sales team, other Educational Consultants, and customers to enhance the educational experience and learning of students.

 

Responsibilities:

  • Responsible for planning and managing activities associated with the implementation of GradPoint to optimize customer satisfaction and student learning.
  • Provides GradPoint implementation planning, training, and consulting services to assigned customers.
  •  Conduct onsite and remote, standard and customized workshops as needed by the customer.
  • Assist other consultants as needed.
  • Guide customer use of GradPoint through relationship and account management to provide solutions that maximize the benefits for the customer and their students.
  • Serve as a liaison between the Sales team and schools/school districts to ensure customer success and satisfaction.
  • Assist the Sales team with sales support activities including, but not limited to: presentations, seminars, conventions, demonstrations and tours.
  • Coordinate the resolution of user and support issues to help facilitate customer satisfaction and productivity.
  • Participate in special projects and committees as assigned by manager.

Connections Education is focused on providing a flexible work environment to its employees, including the ability to work from home on a regular basis in most positions.  We believe that flexibility in work/life balance is a critical part of our culture and employee satisfaction, and we are proud to provide to our employees the ability to work from anywhere, anytime.  In exchange, we require that employees have the appropriate means to work remotely, including adherence to our work at home policies regarding home office setup, including but not limited to privacy of records, technology standards, equipment standards and expectations.  

The following equipment will be provided to you by the company as a full-time employee:

  • Laptop and phone
  • Headset

The following equipment is expected to be provided by you, as the employee, while working at home, as your department’s work-at-home policy allows:

  • 2nd Monitor – Highly Preferred
  • Keyboard – Highly Preferred
  • Mouse – Highly Preferred
Requirements
  • Bachelor’s degree required; Master’s degree in Education a plus.
  • Minimum of three years teaching experience in grades K-12 required; 9-12 preferred.
  • Previous experience with GradPoint highly desired.
  • Knowledge and experience integrating instructional technology in the classroom or in a training/consulting capacity required
  • Must be able to deliver training that is high quality, professional, and engaging that meets the customer’s needs.
  • Previous experience with remote training a plus.
  • Prior experience teaching adults a plus.
  • Exceptional verbal and written communication skills.
  • Natural curiosity and willingness to investigate an issue until it is resolved and understood.
  • Approachable and helpful attitude in customer service and support.
  • Highly organized and detail-oriented.
  • Team player with a high degree of flexibility with a commitment to a group-oriented approach.
  • Ability to respond to change, balance competing priorities in a fast-paced environment, and apply effective time-management skills to support customer communication needs.
  • Technologically proficient (especially with MS Office, including Word, Excel, and PowerPoint).
  • Ability to communicate effectively with internal staff and external customers leading to high levels of customer satisfaction and student learning.
  • Well organized and structured, with the ability to work remotely with minimal supervision in a deadline driven environment.
  • Excellent negotiating and conflict resolution skills.
  • Ability to travel extensively, including overnight, to meet the expectations of the job as determined by manager (approximately 75%).
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