Job Details

Requisition Number 16-0581
Post Date 3/31/2016
Title Program Manager-Florida Based
City Home-Based
State FL

Company Summary:
Connections Education is a leading provider of high-quality, highly accountable virtual education solutions for students in grades K–12.  Since 2001, the company’s Connections Academy has delivered individualized learning to students through virtual public schools. In the 2015-16 school year, Connections Academy supports 30 virtual public schools in 26 states – serving more than 60,000 students. Connections Education delivers blended (online and on-site) learning in select states via Nexus Academy schools, while students worldwide seeking a private online school can attend International Connections Academy. The Connections Learning by Pearson division meets the needs of schools, school districts, and other institutions looking to develop and enhance their online learning programs. Connections Learning by Pearson delivers a full range of targeted digital learning solutions to the K–12 education community including online courses, a program for homebound students, a digital learning platform, and private and public online schools. Connections Education is based in Baltimore, Maryland and was named a 2015 “Top Workplace” by the Baltimore Sun for third consecutive year. Regularly recognized for its outstanding curriculum and leadership, Connections Education is committed to expanding quality education through technology, and helping students achieve both academic and personal success. Connections Education is part of the global education company, Pearson


Position Summary:

The Program Manager has accountability and responsibility for the effective operation of a portfolio of online virtual school programs with particular emphasis on the State of Florida. This position works with management and educational leaders within the various online virtual school programs to establish and maintain the various programs, ensuring outstanding academic and business outcomes. The program manager performs a variety of roles, including account liaison to our customer, issue resolution, business measurement and reporting, curriculum development, and other responsibilities.  This position would require travel within the State of Florida.



  • Manage a portfolio of online programs (approximately $1.2 million), serving as the lead point of accountability for the customer, including all program management and support;
  • Ensure high quality communication with customer, all school staff, students and families to include development and implementation of any necessary training;
  • Manage relationships with the various program authorizers, and stay current on each customer’s policies, procedures and legislation, including specific special education procedures, and graduation matriculation, etc;
  • Manage the implementation of the online curriculum and program, school, or district/county operation protocols;
  • Develop and review curriculum between the company and clients on specialized programs;
  • Participate effectively, professionally and collaboratively on a team of Program Managers, Directors, and Program Specialists assigned to a specific Region;
  • Supports the development and administration of local, regional and state-wide initiatives;
  • Assist teaching staff with implementing any program changes and/or new software application introductions;
  • Interface with corporate departments and customers to ensure processes are in place for effective marketing (collateral development, website creation and event support), efficient enrollment, placement, instruction, progress reporting of students, invoicing, sales, and accounting;
  • Ensure outstanding customer communication tools are in place for site-based accounts to include student and Program Coordinator orientations and demos, as well as status communications throughout the school year to include student progress reporting and renewals;
  • Conduct end of program evaluation and continuous improvement planning;
  • Ability to perform in a fast-paced environment where skills are challenged; and
  • Additional duties as assigned.
  • Program Manager must reside in the State of Florida
  • 3+ years in education or equivalent work experience
  • Experience in client management
  • Bachelor’s degree required, Master’s desired
  • Experience using MS Office Suite with emphasis on Excel and ability to learn and use new software products
  • Exceptional communication, analytical, organizational, and time management skills
  • Flexibility in schedule is required to meet seasonal goals and deadlines
  • Ability to work independently and meet deadlines
  • Strong work ethic, ability to develop positive work atmosphere and motivate staff
  • Ability to collaborate with team members to ensure student success
  • Knowledge of and experience in education is required, virtual schooling experience is preferred
  • Administrative experience is preferred
  • Prior customer service experience is preferred
  • Online teaching experience preferred
  • Seasonal travel required
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