Job Details

Requisition Number 19-0518
Post Date 7/1/2019
Title Family Mentor, 2019-2020 School Year
City Philadelphia or Home-based
State PA

Company Summary:

At Connections Academy, helping students maximize their potential and meet the highest performance standards through a uniquely individualized learning program is at the core of our mission. Connections Academy was founded in 2001 to deliver high-quality, highly accountable online education to students in grades K-12. Hallmarks of Connections Academy-supported online schools include personalized learning, an award-winning curriculum and Education Management System (EMS), dedicated state-certified teachers, and a supportive school community. Parents of enrolled students consistently share their satisfaction with Connections Academy: 92% “would recommend the schools to other families” and 95% say the curriculum is “high quality.” In 2017, Connections Academy-supported public schools serve students in 27 states, while the private online school, International Connections Academy meets the online school needs of students worldwide. Recognized for its outstanding curriculum and leadership, Connections Academy is committed to expanding quality education through technology, and helping students achieve both academic and personal success. Connections Academy is part of the global learning company, Pearson, and its Online & Blended Learning group. For more information, visit


Reach Cyber Charter School (Reach Cyber), a Pennsylvania Connections Academy school, is a tuition-free, public cyber school serving students in grades K-12 statewide. Reach Cyber offers a variety of academic pacing options for students including a traditional school year option, a year-long school year option and an accelerated option. Reach Cyber is authorized by the Pennsylvania Department of Education and governed by an independent Board of Directors. The school utilizes the Connections Education program. Connections Academy, a division of Connections Education, is accredited by AdvancED.


Position Summary and Responsibilities:

The Family Mentor is responsible for developing a strong, positive and productive relationship with families.  The Family Mentor serves as a point of contact for families, working to ensure the success of the students enrolled in Reach Cyber Charter School.  The Family Mentor may also serve as a support for students who are identified and deemed to be at-risk at Reach Cyber Charter School. The Family Mentor will work directly under the Director of Family Services.


Job Responsibilities:

  • Manage a caseload families/students throughout the entire school year.
  • Lead nurturing through both outbound and inbound calls.
  • Monitor student participation and engagement through regular check-in calls during the school year. 
  • Communicate changes in school events, policies, and guidelines through interaction with parents.
  • Report to and meet regularly with the Director of Family Services. This meeting can be held either virtually or in-office.
  • Visit at-risk students on the caseload a minimum of three times per semester, resulting in six times per year. This number will change based on when a student is enrolled or placed on the caseload.
  • Evaluate and analyze the at-risk student data that will be generated on a weekly basis. This will allow the mentor to determine what areas to target when assisting students on their caseload.
  • Develop positive relationships with both students and families on their caseload.
  • Maintain a cell phone, and utilize it to contact students and families that are on the caseload on a regular and as-needed basis.
  • All other duties assigned by the Director of Family Services.
  • Bachelor’s degree from an accredited institution. Certified teacher, social worker or counselor field preferred.
  • Experience in a cyber education setting preferred.
  • Ability to collaborate and work well with others.
  • Excellent oral, written, and interpersonal communication skills.
  • Ability to drive to various areas of the state as assigned by the Director of Family Services.
  • Must enjoy a challenging work environment that requires flexibility, self-direction, creativity, strong communication, and organizational skills.


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