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Job Details

Requisition Number 17-0096
Post Date 5/2/2017
Brand Automotive News
Title CRM Manager
Employment Type Full Time Regular
Department Audience Development / Circulation
City Detroit

Automotive News, a growing and dynamic business publication owned by Crain Communications Inc., is seeking a CRM Manager to lead the execution of our subscription marketing strategy, implementing and measuring our communications across multiple channels throughout the customer lifecycle.

In this role you will be an integral part of a cross-functional Automotive News business team, interfacing regularly with all departments and the newsroom, and will directly impact the bottom line in a key area of our business.

Are you a great teammate with strong experience in customer relationship marketing? Have you previously coordinated, executed, and analyzed marketing campaigns to achieve concrete revenue goals? Do you see yourself as equally skilled in project management, quantitative analysis, and creative marketing? If so, you’ll be a great fit for this position.


  • Manage and implement subscriber marketing communications across all channels throughout the customer lifecycle to drive print, digital and data center subscription growth
  • In coordination with leadership team, develop long-term subscription strategies, including paywall/metering strategy, pricing strategy, and campaign timing and creative direction
  • Lead subscription reporting, forecasting and trend analysis efforts
  • Manage subscription marketing roadmap; closely coordinate subscription marketing strategy across all business departments (online, events, webinars, etc.) and within the newsroom
  • Compile and generate all outbound marketing lists
  • Coordinate all corporate licensing reporting, prospecting and renewal efforts
  • Manage publication audit and publisher’s statement activities
  • Occasionally perform hands-on analysis of large volumes of customer and product data
  • Lead brand’s relationship with corporate support departments, including corporate CRM operations, fulfillment, distribution, customer service

Basic Qualifications

  • Bachelor’s degree
  • 5+ years’ experience in subscription-based customer relationship marketing, including lifecycle marketing (acquisition, onboarding, engagement, retention, winback) and conversion funnels
  • Excellent organizational/project management skills
  • Strong analytic and quantitative skills; experience gleaning clear insights from data and communicating high-level insights to business leaders
  • Effective written, verbal, and presentation communication skills
  • Ability to work independently and as part of a multi-functional team
  • Ability to prioritize, multi-task, and shift priorities frequently, with little notice
  • Intermediate skills with Microsoft Excel required
  • Some travel may be required for this position


  • Bachelor’s degree in Marketing, Communications, or related field
  • Publishing industry experience is preferred
  • Direct experience with print publications and direct mail marketing is a plus
  • Experience with enterprise CRM software (i.e. ExactTarget, MailChimp) is a plus
  • Experience working with large, complex sets of data
  • Strong command of grammar, spelling and style

Crain Communications has been at the forefront of the publishing industry for more than a century. Combining information with innovation, Crain delivers the story you can’t get anywhere else. As a privately held company, we maintain a personal responsibility for elevating our work to be the best it can be. Every editor, reporter and correspondent at Crain shares the responsibility of ensuring the editorial independence and importance of our work. With an Audience First focus and uncompromising integrity, we strive to make a real impact for the individuals and industries we serve. While other media companies report the news, Crain gives it meaning. We add context to content, infuse information with insights, and initiate connections as well as conversations.

Crain Communications offers a competitive salary, a generous benefits package, profit sharing, and a friendly work environment. This is a great time to join our organization -- a profitable, well established publishing leader.





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    Crain Communications Inc is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability. We thank you for your interest in Crain Communications and invite you to visit our website as positions are updated regularly. EOE/Vet/Disability

    Please view the Equal Employment Opportunity Is The Law Poster provided by OFCCP here.
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