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Job Details

Requisition Number 13-0642
Post Date 9/26/2014
Title Student Success Coordinator
Company ECPI University
Status Full-Time
Work Hours M-S Flex
City Richmond
State VA
Description Do you want to make a difference? If so, then ECPI University may be the place for you. We are seeking professionals with the experience and knowledge to help transform the lives of our students.

ECPI University, with campuses in Virginia, North Carolina, South Carolina and Online, is a nationally ranked, regionally accredited, private institution offering Master’s, Bachelor’s, and Associate’s degree, diploma and certification programs in Technology, Health Science, Business, Criminal Justice, and Culinary Arts. For over 45 years, ECPI University has been helping adult and non-traditional students achieve their career goals in a hands-on, student-centered environment and working closely with employers to ensure our graduates have the knowledge and skills they need to be successful on the job. We are looking for dynamic, caring professionals who are dedicated to making a difference in peoples’ lives.

Position Summary:
Student Success Coordinators are responsible for promoting student success including persistence, progression, retention, graduation and satisfaction.

Primary Responsibilities:
• Trouble-shooting student concerns; problem-solving.
• Facilitate tutoring services for students.
• Communicate regularly to current and withdrawn students on campus related news.
• Maintain accurate records on communications with students and student status changes.
• Confirm Academic Review Board (ARB) scheduling, document minutes, advocate on the student’s behalf, and ensure student understanding of and compliance with outcome of ARB.
• Contacting former students and students on LOAs to facilitate their return to school.
• Other duties as assigned.

What does ECPI University have to offer?
• A focus on students and academic excellence
• Small class sizes
• Professional work environment
• Talented and committed co-workers
• An adult-focused accelerated schedule
• An opportunity to make a difference while expanding your knowledge, skills and professional network
• Competitive compensation & benefits plan

Equal Opportunity Employer/M/F/Disability/Vet.

Requirements Education/Experience:
• Bachelor’s degree preferred.
• 2-3 years of related experience- telephone appointment setting, interviewing, problem-solving and follow up.
• Any equivalent combination of education, experience, and/or training.

• Must be self-motivated, goal oriented and have a sense of urgency.
• Well-developed oral, written and telephone communication skills.
• Excellent organizational and analytical skills.
• Ability to work effectively under significant timeline pressure.
• Ability to work independently and with a team as well as with various constituents.
• Ability to multi-task in a fast paced work environment.
• Ability to create and maintain relationships and trust.
• Desire to help others achieve their goals.
• Excellent customer service skills; to include the ability to effectively follow up and follow through.
• Familiarity with student success and retention strategies preferred.
• Excellent computer skills and professional experience with the following applications: Microsoft Word, Excel, Outlook, and PowerPoint.
• Any database management software including customer relationship managers, reservation systems, financial tracking systems, etc.
Apply On-line
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