Job Details

Requisition Number 19-0065
Post Date 2/15/2019
Title Care Coordinator BA
City Malden
State MA



Intensive Care Coordinator- Bachelor Level

Behavioral Health Services


Eliot, one of Massachusetts largest non profit, social service agency seeking candidates wtih shared passion and commitment to quality children, family services. Currently there is are openings for BA level Care Coordinators.

The Eliot CSA offers outstanding staff training opportunities, supervision towards clinical licensure, benefits package, and career advancement opportunities!


Serve as key contact for the youth and family to the Eliot CSA and its services. Hold primary responsibility for initiating care planning activities.

Within 24 hours, provide phone outreach to new referrals regarding the Eliot CSA and the role of the Care Coordinator and Family Partner.

Initiate planning that includes intake meetings offered within 3 days after referral, to hear directly from the family what they hope to achieve through involvement with Eliot CSA,

Orient the family and the member to the wraparound process, identify strengths and needs of the child and family, and begin development of the wraparound team membership.

Conduct a comprehensive home-based assessment inclusive of the CANS and other tools as determined necessary, which occurs in the youth’s home or another location of the family’s choice.

Develop a risk management/safety plan in collaboration with the family and collaterals.

Develop and implement a youth and family centered Individualized Care Plan (ICP) in collaboration with the family and collaterals.

Make referrals and linkages to appropriate supports as identified in the ICP.

Identify and develop natural family supports.

Identify and assist the youth and family to obtain and monitor the delivery of available services including, medical, educational, social, therapeutic and other related services. Assist family with system navigation of these services.

Conduct and facilitate monthly Care Planning Team meetings in accordance with contractual expectations for membership.

Monitor and authorize on-going use of services provided to members to meet the specific goals of the member's plan, as identified within the team.

Work with the team to identify or develop informal community resources to support the member's accomplishment of their goals.

Schedule: M-F

Salary: BA level $37,000/year

              MA Level $42,000/year



Requirements Bachelor’s and one (1) year experience working with the target population. Must obtain certification in the Massachusetts CANS. Experience in navigating child/family service systems and
experience advocating for family members who are involved with behavioral health systems.
Substantial direct experience working with child mental health issues and crisis management.
Experience with, and commitment to, family-focused care for children; demonstrated capacity to
work collaboratively and effectively with families and community-based colleagues (teachers,
caseworkers, informal supports) toward the normalization of children's functioning. Strong
interpersonal skills in terms of developing a working relationship with a variety of individuals in
a variety of contexts. Ability to tolerate ambiguity and use initiative within the framework of the
mission and scope of a project. Consistent with licensure level and required experience, the
ability to perform other Commonwealth Children’s Behavioral Health Initiative services as
directed according to the specifications established by the CBHI. Computer literacy and skill in
the use of computers and related software applications. Ability to consistently meet all necessary
background and credentialing requirements. Must have valid drivers license and reliable
transportation to and from work and for providing services in the community. Must have reliable
telephone notification system for emergency contact.
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