Job Details

Requisition Number 17-0201
Post Date 9/28/2017
Title Technology Support Analyst
City Richmond
State VA
Description Cognicion LLC, a wholly-owned subsidiary of Hunton & Williams LLP, is actively recruiting for a Technical Support Analyst. Cognicion is a leading eDiscovery service provider located in Richmond, VA. The Technical Support Analyst supports Cognicion operations by providing technical assistance and support for incoming queries and issues related to end users computer systems, software, and hardware and related equipment. This position is the liaison between the parent organization’s IT Support Group and Cognicion to ensure the ongoing viability, performance, and successful utilization of technology.

• Associate’s degree in Computer Science/Information Technology or related field, or equivalent work experience.
• 2 years’ experience in a technology support role or other pertinent related experience.
• Problem Solving: an ability to solve practical problems where only limited standardization and/or specific direction exists.
• Communication: ability to effectively present and communicate information to management, employees, clients and other outside parties.
• Strong client services skills.
• Excellent interpersonal and communication skills.
• Project Management: Ability to work on simultaneous multiple projects both as a member of a team and independently.
• Possess a sense of urgency and maintain stress awareness/management
• Ability to multi-task while being attentive to the customer
• Adaptability, Flexibility, Innovative/Creative solutions
• Desire to learn, and maintain/enhance knowledge
• Readily accepts feedback, mentoring, and coaching

• Intermediate to expert working knowledge in Microsoft Office Products.
• Expert proficiency in Windows platform software.
• Working knowledge of Windows environment or other operating systems.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle, or feel objects, tools or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.

The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus.

The noise level in the work environment is usually moderate.

This position may be required to travel by car or public transportation to meet the requirements of the position.
Estimated Percentage of Travel –10%
  • Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
  • Please view Equal Employment Opportunity Posters provided by OFCCP here.
  • The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
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