Job Details


Requisition Number ED P/T 19-0109
Post Date 9/10/2019
Title Guest Advocate
Department Emergency
Hours Per Pay 48 (part time, every other weekend)
Shift Second Shift
Description Welcomes all visitors. Approaches daily work with an “everything is my job” attitude. Pleasantly interacts with a broad range of guests with a variety of needs. Communication liaison between patients, family members, visitors, employees and physicians. Customer Service skills demonstrated by being proactive, approachable and solution focused. Deescalates hostile or displeased guests using conflict resolution skills. Serves as primary resource for visitors and guests seeking information. Tracks and communicates customer complaints or praises.
Requirements Associates degree in hospitality or other service industry with focus on customer service / guest relations or a minimum of 3 years customer service experience in a healthcare setting. Excellent customer service skills are an absolute must. In addition, the candidate must have the ability to work well under high pressure in a fast paced environment with poise. Computer experience is required.

Benefits
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Flexible Spending Account

Time Off
• Vacation
• Sick Leave
• 10 Paid Holidays
• Personal Day

Retirement
• Ohio Public Employee Retirement System
• Deferred Compensation

Other
• Tuition Reimbursement
• Employee Recognition
• Free Parking
• Wellness Center
• Competitive Salaries
• Community/Family Atmosphere
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