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  Job Details

Requisition Number ED 13-0141
Post Date 2/24/2014
Title Guest Advocate
Department Emergency
Hours Per Pay Full time (3p - 11p) (everyother weekend)
Shift Second Shift
Description Welcomes all visitors. Approaches daily work with an “everything is my job” attitude. Pleasantly interacts with a broad range of guests with a variety of needs. Communication liaison between patients, family members, visitors, employees and physicians. Customer Service skills demonstrated by being proactive, approachable and solution focused. Deescalates hostile or displeased guests using conflict resolution skills. Serves as primary resource for visitors and guests seeking information. Tracks and communicates customer complaints or praises.
Requirements Associates degree in hospitality or other service industry with focus on customer service / guest relations or a minimum of 3 years customer service experience in a healthcare setting. Excellent customer service skills are an absolute must. In addition, the candidate must have the ability to work well under high pressure in a fast paced environment with poise. Computer experience is required.

(shifts will be 8 hours per day)
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