A Little About the Innovation Lab Manager Role:
The Orlando Magic Innovation Lab Manager will have the unique opportunity to do indispensable work with great people in one of professional sport’s first innovation labs. Each project we work on in the lab has the opportunity to inspire our colleagues, partners
and the NBA. The Innovation Lab Manager will be responsible for curating aspects of the innovation lab, including assisting the Director with innovation project design, operating the lab, and discovering and experimenting with new innovation techniques. He/she
will facilitate innovation teams and interact with team executives and key partners. If you are passionate about design thinking and / or have an entrepreneurial spirit; love to learn and teach others; have a hunger for interacting with people and helping
others succeed, this job is for you.
Why Should You Be Interested in This Role?
Innovation is one of the Orlando Magic’s four core values. The lab is one way we implement the innovation core value which states:
• We promote a culture of creative thinking and informed risk taking. We continuously challenge ourselves and ask “why” and what we can do to be the best.
• We drive change through collective creativity and foster an environment where employees are encouraged to take risk in an effort to achieve breakthrough results.
• We develop innovative ideas to achieve added value for our colleagues, partners, fans and the community
• Hire and supervise staff and departmental interns and manage their workflow.
• Provide coaching, direction and oversee development of direct reports.
• Provide ongoing timely performance management feedback through regular touch base meetings and the Quarterly Check In (QCI) process.
What the Innovation Lab Manager Will Be Responsible For:
• Plan and facilitate design-thinking projects including organizing projects, identifying sources for insights, reframing challenges, prototyping tangible ideas, identifying testing methods and metrics and prepping project report-outs.
• Oversee innovation lab logistics and operational tasks including scheduling and communicating lab sessions, setting up lab sessions and events, tracking projects and coordinating with external parties.
• Discover, experiment with and teach innovation techniques.
• Discover relevant industry insights pertaining to innovation across sports, entertainment and media.
• Design documentation for lab events and projects, using graphic design when appropriate.
• Work alongside other internal departments of the Orlando Magic on research for innovation projects.
• Assist game night projects when applicable including organizing vendors and visitors related to projects, innovation testing, or ethnographic research.
• Makes decisions while working within the limits of standard practice
• All other duties as assigned.
What the Innovation Lab Manager Needs to Have:
• Minimum 4-year college degree or equivalent experience.
• Two years of design experience or people-focused work preferred.
• One year management experience preferred.
• Entrepreneurial spirit familiar with lean start-up methodologies and the Business Model Canvas preferred.
• Proficiency in the Adobe Creative Suite and Google Sketchup preferred.
• Strong willingness to organize and facilitate people through all stages of Design Thinking and the creative process.
• Ability to show empathy and a passion for understanding human behavior.
• Ability to change directions frequently on projects and be comfortable with ambiguity.
• Proficiency in all Microsoft Office products and other related computer skills required.
• Ability to meet tight deadlines and work well under pressure.
• Strong organizational skills, time management skills and attention to detail required.
• Strong verbal and written communication skills with an emphasis on business writing skills.
• Ability to prioritize and manage multiple tasks/projects.
• Ability to work independently without supervision, be self-directed and demonstrate initiative.
• Strong team synergy skills and ability to work collaboratively with others whom you have no direct authority over.
• Excellent ability to establish rapport with others and ability to build strong interpersonal relationships.
• Exhibit good judgment and decision-making skills.
• Willingness to work a flexible schedule including nights and weekends and be on-call as necessary based on the changing priorities of the department.