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Job Details

Requisition Number 18-0059
Post Date 6/7/2018
Title Part Time Premium Guest Services Representative
Location Amway Center
Closing Date 7/14/2018
Description JOB SUMMARY

Guest Service Representatives are responsible for working on the Premium levels at all events in Amway Center, providing legendary customer service to the premium clientele.


• Reports To: Fan Exp and Talent Manager


• Game night responsibilities: Yes
• Approximate number of games worked per season: 21-40
• Event night responsibilities: Yes
• Approximate number of events worked per season: 21-40


• Assist Premium clientele at all events at Amway Center (Orlando Magic home games, concerts, family shows, etc)
• Assist with pre-event needs and set-up. Assist premium clientele on different levels of Amway Center throughout event. Break down post-event.
• Assist in Premium areas by checking tickets, taking complaints, troubleshooting during the event, and ensuring Premium clientele’s needs are met throughout event.
• Makes decisions with little or no choice as to the methods and procedures used in achieving results.
• All other duties as assigned.


• none


• College degree preferred or equivalent experience.
• Minimum of two years customer service related work required
• Proficient in Microsoft Office, Outlook, Excel, Word, PowerPoint and other related computer skills required.
• Ability to meet tight deadlines and work well under pressure.
• Strong organizational skills, time management skills and attention to detail required.
• Strong verbal and written communication skills with an emphasis on business writing skills.
• Ability to prioritize and manage multiple tasks/projects.
• Ability to work independently without supervision, be self-directed and demonstrate initiative.
• Ability to take direction without follow up.
• Ability to work collaboratively with others whom you have no direct authority over.
• Strong teamwork and team synergy skills required.
• Excellent ability to establish rapport with others and ability to build strong interpersonal relationships.
• Exhibit good judgment and decision-making skills.
• Availability and willingness to work extended hours, including nights and weekends and be on-call as necessary.
• Willingness to work a flexible schedule based on the changing priorities of the department.
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