Browse Open Jobs | Search Open Jobs | Edit Your Profile

Job Details

Requisition Number 18-0091
Post Date 9/10/2018
Title Solar Bears Part Time Guest Services Rep
Location RDV Sportsplex
Closing Date 7/25/2018
Description JOB SUMMARY

Manage the Guest Services desk during all home games.


• Reports To: Event Presentation & Marketing Manager
• Indirectly Reports To: Director of Marketing


• Game night responsibilities: Yes
• Approximate number of games worked per season: ALL HOME GAMES
• Event night responsibilities: No
• Approximate number of events worked per season: None


• Assist guests with any questions they have during games.
• Direct fans on how to earn and redeem app rewards points.
• Address customer complaints and relay necessary information to full-time staff.
• Makes minor decisions and the use of some judgement.
• All other duties as assigned.


• No physical requirements


• High School graduate or equivalent experience required.
• Previous customer service experience required.
• Proficient in all Microsoft Office products and other related computer skills required.
• Ability to meet tight deadlines and work well under pressure.
• Strong organizational skills, time management skills and attention to detail required.
• Strong verbal and written communication skills with an emphasis on business writing skills.
• Ability to prioritize and manage multiple tasks/projects.
• Ability to work independently without supervision, be self-directed and demonstrate initiative.
• Strong team synergy skills and ability to work collaboratively with others whom you have no direct authority over.
• Excellent ability to establish rapport with others and ability to build strong interpersonal relationships.
• Exhibit good judgment and decision-making skills.
• Willingness to work a flexible schedule including nights and weekends and be on-call as necessary based on the changing priorities of the department.

Apply On-line
Send This Job to a Friend