Sterling Autobody Centers is currently seeking a Customer Service Representative to develop and own the relationship with each Sterling customer and gain their confidence by providing solutions, in order to achieve a highly positive customer experience.

• Greet customers and check-in vehicles.
• Maintain continuous communication and contact with customers throughout the repair process
• Communicate detailed repair plan and realistic timeframe for delivery
• Manage interaction with insurance carriers and car rental companies
• Maintain customer files, i.e. document activity notes
• Ensure vehicle is ready for delivery
• Deliver vehicle to customers and resale completed repairs
• Prepare timely and accurate final billing
• Maintain a positive, friendly, clean work environment

• High School Diploma or equivalent preferred
• 1-2 years applicable experience
• Valid driver’s license required
• Good organizational skills, time management and detail oriented
• Team player and positive attitude
• Ability to handle multiple tasks
• Energetic, self-motivated and dependable
• Working knowledge of Microsoft Office products
• Basic understanding of estimating systems a plus
• Excellent telephone, oral and written communication skills