Sterling Autobody is currently looking for an experienced Customer Service Representative for our Herndon, VA facility.

The Customer Service Representative develops and owns the relationship with each Sterling customer and gains their confidence by providing solutions, in order to achieve a highly positive customer experience, by providing the following:

• Greet customers and check-in vehicles when appropriate
• Maintain continuous communication and contact with customers throughout the repair process
• Communicate detailed repair plan and realistic timeframe for delivery
• Manage interaction with insurance carriers and car rental companies
• Maintain customer files, i.e. document activity notes
• Ensure vehicle is ready for delivery
• Deliver vehicle to customers and resale completed repairs
• Prepare timely and accurate final billing
• Maintain a positive, friendly, clean work environment

Automotive/ autobody/ insurance industry experience a plus.

This is a full-time position. Our business hours are M-F 7am-6pm and Saturdays 8am-2pm.

If you have at least 3 years of customer service experience in the automotive/ auto body industry- estimating/damage analysis experience, a plus- and strong computer skills, you are motivated and ready for an exciting job opportunity, please apply online.

• Valid driver’s license required
• Good organizational skills, time management and detail oriented
• Team player and positive attitude
• Ability to handle multiple tasks
• Energetic, self-motivated and dependable
• Working knowledge of Microsoft Office products
• Basic understanding of estimating systems a plus
• Excellent telephone, oral and written communication skills.