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Requisition Number 17-0044
Title Medical Office Assistant Float
Location Regional Primary Care
City Cville, Louisa, Richmond
State VA
Hours per week Full time
Description POSITION TITLE: Medical Office Assistant Sr. (Float)
DEPARTMENT: Clinical Practice Group, CPG
JOB CODE: M7138
REPORTS TO: Office or Regional Manager, CPG office
LEVEL/FLSA: 9, Non-exempt

GENERAL SUMMARY: The incumbent is responsible for ensuring efficient administrative operations in coordination with leadership.

PRINCIPAL DUTIES AND RESPONSIBILITIES:
Essential Functions of the Job:
• Works in conjunction with Office Managers and clinic staff at multiple locations as assigned to facilitate administrative operations and provide support.
• Provides EMR education, support and competency assessment to CPG clinic staff in a trainer capacity. Functions as an EMR Super User subject matter expert to ensure staff are trained in the EMR system. Facilitates dissemination of system upgrades and updates to clinic staff.
• Evaluates reports to identify specific patient populations and access care needs. In conjunction with Office Manager contacts patients to schedule appointments to increase compliance in meeting quality care measures.
• Assists with completion of EMR work queues and reports
• Performs daily reconciliation of all journals, assign funds, and verifies deposits.
• Schedules and registers patients, takes payments and provides receipts.
• Answers telephones, screens calls, confirms appointments, maintains appointment schedule following office scheduling procedures. Refers callers to appropriate individuals, and gives routine information in accordance with established procedures.
• Posts clinic collected payments in online journal, verify collections against monies on hand, document discrepancies as needed according to cash collection policy.
• Assists patients with forms, which includes making sure all necessary information is provided, and contact appropriate parties as necessary.
• Obtains insurance authorizations and referrals as needed.
• Checks in patients upon their arrival and verifies patient information; updates patient tracking, provides patient with medication list, assures accuracy and completeness of co-pays, charges and insurance information.
• Checks out patients at their departure and schedule follow-up and specialty appointment as appropriate. Update, print, and provide after visit summary (AVS) to patient. Provides school/work excuses as appropriate.
• Serves as a backup for scheduling insurance referrals
• Assures that appropriate blocking and unblocking of schedules is handled
• Other projects and/or assignments as directed
Non-Essential Functions of the Job:
• Creates patient no show and cancellation letters according to office policy. Calls to reschedule as appropriate
• Abstracts health record data into EMR


Requirements REQUIRED QUALIFICATIONS (Knowledge, Skills & Abilities):
Education:
 High School Diploma or GED
 Completion of medical terminology course a plus
 Successful completion of required EMR training
Experience:
 Two years previous experience in a medical office setting
 Previous team leader experience preferred.
Knowledge and skills:
 Advanced knowledge of and experience utilizing a personal computer
 Basic word processing skills
 Ability to learn and use telephone, facsimile and copy machine systems
 Prior experience utilizing medical billing software


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