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Requisition Number 18-0022
Title Medical Office Assistant Senior - Augusta Pediatrics
Location Augusta Pediatrics
City Fishersville
State VA
Hours per week Full time
Description POSITION TITLE: Medical Office Assistant – Senior
DEPARTMENT: Regional Primary Care, UPG
REPORTS TO: Office Manager
LEVEL/FLSA: 7, Non-exempt

GENERAL SUMMARY: The incumbent is responsible for providing general administrative support in the Regional Primary Care Satellite office.

Essential functions of the job:
 Independently schedules and registers patients, takes payments and provides receipts.
 Answers telephones, screens calls, confirms appointments, maintains appointment schedule following office scheduling procedures. Refers callers to appropriate individuals, and gives routine information in accordance with established procedures.
 Administers patient "no shows" and "cancellations "according to office policy; call to reschedule as appropriate. May follow up with letter to patients for those unable to contact.
 Maintains cash receipts by totaling receipts, comparing to cash on hand, completing necessary paperwork, resolving problems on the balance sheet.
 Assists patients with insurance forms, which includes making sure all necessary information is provided, and contacting insurance company or patient as necessary.
 Checks in patients upon their arrival and assure patient information is correct and current.
 Checks out patients at their departure and assures accuracy and completeness of co-pays, charges and insurance information.
 Other projects and/or assignments as directed.
Non-essential functions of the job:
 Receives and distributes all incoming mail as back up to other staff positions as required.

Requirements REQUIRED QUALIFICATIONS (Knowledge, Skills & Abilities):

 High School Diploma or GED.
 Completion of medical terminology course a plus.
 Successful completion of UVA Patient Access classes within three months of hire – Insurance 101, Scheduling, Registration and Cash Collections within three months of hire date.
 Two years of relevant experience required.
 Experience in a medical office setting preferred.
Knowledge and skills:
 Basic knowledge of and experience utilizing a personal computer.
 Basic word processing skills required.
 Must have ability to learn and use telephone, facsimile and copy machine systems.
 Prior experience utilizing medical scheduling software a plus.

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